No Fuss, No Tricks, Pay As You Go! and we let you Try Before you Buy!

Frequently Asked Questions (FAQs)

  • Is this a contract with a notice period? - no, this is a 'Pay As You Go' service with no notice period.  When you are finished with the number you  simply stop topping up (please note that 'Top-Ups' are non refundable under any circumstance so only 'Top-Up' what you need
  • Do all prisons accept 'Freephone 08' numbers? - Not all prisons allow freeephone numbers to be added to a prisoners PIN list.  That is why our service is 'Try Before You Buy'.  When you sign up we even give you a few free minutes so that you can test the number and apply for it to be added to your loved one's PIN list.  It is important that you do not 'Top-Up' until the number has been accepted by the prison as 'Top-Ups' are not refundable under any circumstances.
  • How much does it cost the prisoner to use this service? - The beauty of 08 Freephone is that it costs the prisoner nothing to call your mobile.  You are paying a low fixed cost per minute of 6p and they pay nothing for the call. 
  • How do I 'Top-Up'? - It's easy, when you sign up we give you a username and password to access a secure customer portal where you can add funds from as little as £10.00 using either PayPal or your Credit/Debit card
  • How do I check my account balance? - It's easy, using your unique username and password to access a secure customer portal, you are able to see your balance and your recent call history.  We SMS you when your account balance is getting low and we also confirm 'Top-Ups' by text.
  • How much does it cost to set the account up ? - Not a single penny - thats why we are unique and offer 'Try Before You Buy'

It is as simple as 1,2,3

Sign -up

Because not all prisons allow you to add a Freephone number to your loved one's PIN we give you a number for free with 10 fee minues (60p equiv) - we only charge a 99p processing fee)

Get It Added To PIN

As with all number you will need to get this new 080x freephone number added to your loved ones PIN before they can call you using it.

Then (& only then) Top-Up

Once the number is added to your loved ones PIN you cannow Top-up.  IMPORTANT - Top-ups cannot, in any circumstances be refunded so be very careful!

Take a minute before you proceed!


Please ensure that your number is accepted by the prison before you add any top-ups as Top-ups are not refundable under any circumstatnce - if you understand this please click below to continue to the order page (Opens in another window)


Element 2